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My Sony is Sick

Asked by: 1764 views , ,
OS Malfunctions, Repair / Refurbish, resolved

My Sony laptop does not boot properly. It displays a warning: “SMART Failure Predicted on Hard Disk”. If I proceed with F1, it encounters some kind of bad sector and ceases to function. Should I discard it? Should I hurt myself for being a bad owner? I like self-mutilation…

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  1. Solution Center on Dec 28, 2012

    Your hard drive is failing. I entered Safe Mode with Command Prompt and ran “chkdsk /R”. It repaired various bad sectors, but I needed to run the command several times because it was often interrupted by the warning you mentioned. I reset the Disk Status using the Intel Rapid Storage Technology utility that might have been generating the disruptive warning. The full chkdsk process took 12 hours (5 Stages). Many repairs were made.

    Once the disk was semi-stable, I needed to burn recovery disks. Sony offers a VAIO Recovery & Repair application (Programs >> Vaio Care) that assists in the creation of recovery disks (2 DVD’s required).
    [Refer to http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docTypeID=DT_KNOWLEDGEARTICLES_1_1&docType=kc&externalId=C1008008%5D

    I also needed to capture the user data (documents, photos, music, etc.). I like using the Microsoft Transfer Wizard for this function. I saved a 7GB file to a flash drive.

    Then, I needed to install a new hard drive and use the DVD’s to restore the system. Unplug machine. Remove battery. Unscrew hard drive compartment. Pry cover. Unscrew mounting. Pull plastic tab to release the drive. Remove the drive and the housing. Release the old drive from the housing while retaining all screws. Reverse the process for the new drive.

    Insert the first of two Sony Recovery DVD’s, and complete the restoration. Copy the personal user data from the flash drive to the new hard drive.

    Your sickly Sony is healed.


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