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3 Answers

Computer is Riddled.. Do I Need to Hire a Geek?

Asked by: 1708 views ,
Questions, resolved

Status: In Progress
Estimated Time/Date of Solution: 12/15/2010 8:00 p.m. EST
Price: $105.00

My Dell desktop computer is riddled with viruses. Can you restore it to health? I don’t want to pay exhorbitant prices to Geek Squad.

3 Answers



  1. Solution Center on Dec 10, 2010

    Approach: Fix Pickle will use remote assitance to inspect the unit (collect/record machine specs), ensure intact image partition, use Double Driver to collect drivers, identify all programs and critical data types, create Carbonite account and back-up all data, use support.dell.com to identify Dell Service Code, use system recovery console to restore the machine to its factory state. Install any programs installed after purchase (iTunes, printer, camera drivers from Double Driver), install antivirus program, restore files/data.

    You will be contacted to schedule a remote assistance session.



  2. Solution Center on Dec 14, 2010

    The Restoration Process: At 7:00 p.m. I will examine your files to ensure that everything of importance has been included in the Carbonite backup (including the driver collection I made). Next, I will “freeze” your Carbonite backup files, and then restore the machine to its pristine condition using Dell’s Recovery Partition. (I will guide you through that process, as I will not have access to the machine during that stage.) I will then spend a couple of hours getting Windows Updates, adding user accounts, and reinstalling your new programs and drivers (iTunes, camera, printer, antivirus, etc.). At 11:00 p.m. the box should be in perfect working order.

    We will then begin to restore all the files from the Carbonite backup. I will adjust the default power settings to prevent the machine from hibernating. Also, we can tell Carbonite to restore the photos first. That way, Megan can begin working Wednesday morning—even if the restoration is not complete.

    Is your machine connected to the Internet wirelessly? If so, you must remind me to gather the passwords for any encryption. If it uses an ethernet cable, then we have no problem there. (This process is SO MUCH easier if I have physical access….)



  3. Solution Center on Dec 15, 2010

    12/14/2010 6:49 p.m. Began the restoration process. Used F8 at start-up to enter the Vista Advanced Boot Options Window.
    Select Repair Your Computer.
    The System Recovery Options window appears.
    Select a keyboard layout and click Next.
    To access the recovery options, log on as a local user.
    Click Dell Factory Image Restore.

    Dell Factory Image Restore (available in Windows Vista) restores your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and remove any programs installed after you received the computer.

    Once this process was complete, 87 Windows Updates were downloaded and installed including IE8. A McAfee antivirus program appeared to be working, so it will be retained. The web cam drivers/software were installed. Printer drivers/software installed (sans network support). Standard Adobe products installed. iTunes. At that point, it was decided that the Carbonite data should be restored. (Process interrupted during the night. Resumed data restoration 8:30 a.m.) New drivers were downloaded from Dell’s support area: chipset, audio, display, BIOS, network. The display drivers will be installed last because it will interrupt the Carbonite restoration. (Shortcut created on desktop.) The following programs still need to be installed and/or configured:
    Full Tilt Poker
    Google Chrome
    Windows Live Photo Gallery
    Roxio Creator DE
    Sky Golf
    Skype
    Sony Handicam Tools/Utilities
    Sportsbetting.com Poker
    Must revert Power Settings
    Must add log-in password
    Create a restore point.


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