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Blue Screen of Death

Asked by: 1651 views OS Malfunctions, resolved

Status: Resolved

Please examine my Dell XPS | M1330. I am experiencing the Blue Screen of Death.

1 Answers

  1. Solution Center on Feb 20, 2011

    The machine needed extensive attention:
    Created an entry in Dell Systems & Peripherals.
    Output listing of installed programs for reference.
    Used Double-Driver to capture drivers for use in OS reinstallation.
    Used WhoCrashed to analyze the dump logs.The analysis revealed frequent instances of BAD POOL HEADER associated with the Intel Wireless Wi-Fi Link Driver.
    Also, a review of the Device Manager revealed a problem with Microsoft ISATAP Adapter #4. It was unable to load the required supporting drivers. I removed the offending Wi-Fi adapter and rebooted.
    Attempted to install numerous Windows Updates that were failing to install.
    Eventually I couldn’t boot except using Safe Mode with command line. I tried command line System Restore (rstrui.exe) but there were no restore points. I tried chkdsk /f. I tried Sfc /scannow. Corrupted files were found, but could not be replaced.
    I was able to run Windows Defender from the command line: %programfiles%\windows defender\msascui.exe. It removed a medium-low threat. This allowed me access to the GUI again.
    Installed the ReImage program from the web site in order to run a scan. It discovered some examples of instability, but I would need to spend $69 to complete the operation.
    I returned to the perplexing Teredo Tunneling Pseudo-Interface. This can be disabled (not removed) in Vista. First, IPv6 can be handled by ISATAP, so I disabled it by unchecking the box in the Wireless Adapter properties. Then I used an elevated command prompt to disable the Teredo Tunneling: c:\windows\netsh\
    I downloaded the A15 BIOS from the Dell support site and flashed the BIOS.
    I ran another Sfc (System File Checker) scan, but some files could not be located. The CBS log file may be consulted.
    I was still bothered by the inability to perform Windows Updates. I used the Administrative panel to stop the Windows Update service (temporarily). Then I deleted all files under C:\Windows\SoftwareDistribution\DataStore. I ran Windows Update. Unable to install updates. The msiserver Service could not be manually started. The file must have been deleted. I restored all startup programs. I downloaded the file and extracted it to the downloads folder. Then I right-clicked and merged it to the Registry. Safe Mode. Elevated cmd: net stop cryptsvc; Rename system32\Catroot2; Rename Windows\SoftwareDistribution; cmd: net start cryptsvc; Restart. Attempted Vista Update again. Success.
    Upon reboot, the NVidia drivers were missing. I updated the drivers for NVIDIA GeForce 8400M GS.
    The screen was dirty, so I used a weak solution of dishwashing liquid on a clean cloth.
    There was no antivirus software (which is appalling). I installed Microsoft Security Essentials.
    The machine seemed to represent a satisfactory state, so I created a Restore Point.

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