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Asked by: 2049 views resolved, Software

Can’t uninstall AVG program from my computer.  Removed from ‘ add/remove’, used AVG uninstall program from web, used something called Enhanced Uninstaller I downloaded.  All remove but it re-installs on its loan within a couple days.

2 Answers

  1. Solution Center on Sep 05, 2012

    Procedure: I identified the operating system as Windows XP Pro (32-bit).
    I temporarily disabled all anti-virus programs (Microsoft Security Essenials).
    I downloaded and executed (as Administrator) AVG Remover 2012 at http://www.avg.com/ww-en/utilities.
    Adjust settings–> View all files.
    Remove the following directories:
    C:\Program Files\AVG
    C:\Documents and settings\All users\Application data\AVG9
    Double-checked the start-up files in msconfig and the services.
    Re-enabed the anti-virus. Reverted hidden files setting.

  2. Solution Center on Sep 08, 2012

    A new wrinkle: I was operating under the assumption that we were dealing with a legitimate AVG anti-virus program that needed to be properly uninstalled. After further research, it appears that there is a new virus that impersonates AVG. As such, there are other files and registry entries that need to be removed.

    To wit: “AVG Antivirus 2011 is a rogue anti-spyware program from the same family as AVG 8. This computer infection is deceptively named and should not be confused with the legitimate anti-virus program called AVG Anti-virus. This rogue is promoted through web sites that pretend to be online anti-malware scanners, but are instead advertisements that when finished state your computer is infected. This fake scanner will then prompt you to download and install AVG Anti-Virus 2011 on to your computer in order to protect it. It should be noted that these fake online scanners are just an advertisement that have absolutely no way of knowing what is running on your computer. In fact they will show the same infection results to anyone who visits the page. Therefore, do not be concerned by what these online scanners show you.”excerpted from http://www.bleepingcomputer.com.

    When you return to your office, you will need to boot in Safe Mode with Networking (hit F8 as the machine powers on). Then you will need to run two programs. You should download the following files to a flash drive so that you will have them at-the-ready:
    Cool Utility
    Run FixPickleStopBadProcesses to cease any malicious programs in active memory. (Ignore any warnings that try to prevent you from stopping the processes.) Allow the machine to reboot in normal mode. Then install MalwareBytes and run a Full Scan. Voila.

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