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Vista won’t boot because I shut it down improperly

Asked by: 1900 views OS Malfunctions, resolved

I am receiving the following error while trying to boot my Toshiba laptop running Vista:
“Windows has encountered a problem communicating with a device connected to your computer

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.”
I can’t boot in Safe Mode. If I try to access the Recovery Console, it still gives me the error: 0xc00000e9
and a blue-screen error: The registry cannot load the hive (file)…

1 Answers



  1. Solution Center on Jul 24, 2011

    I booted the machine with a Windows installation disk. Then I accessed the Recovery Console and chose “Repair”. At the command prompt I used chkdsk /p to fix any bad files. It stopped after 37% and I ran it again. It found/fixed several errors, but the machine would still not boot. You need a new hard drive.


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